Monday, June 11, 2018

Resolving Crashing Skype for Business

Today, I found myself unable to open Skype for Business.  I would load the application and it would crash.

Examining my Event Viewer, I found the following:

Level: Error
Source: Application Error
Event ID: 1000
Faulting application name: lync.exe, version: 16.0.4690.1000, time stamp: 0x5acd052e
Faulting module name: KERNELBASE.dll, version: 10.0.15063.1029, time stamp: 0x99b50546
Exception code: 0xc06d007e
Fault offset: 0x000f0132
Faulting process id: 0x3364
Faulting application start time: 0x01d40178ed74b119
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\lync.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: fde33f51-913a-4302-9674-3a5370420999
Faulting package full name: 
Faulting package-relative application ID: 

I was a bit perplexed as I had run successfully last week after receiving updates.

I found the resolution here (thanks to Brian):
https://community.spiceworks.com/topic/2126287-skype-for-business-2016-problems-after-kb4018323

  • Open your Playback devices menu by right-clicking on the volume icon on your taskbar (or your preferred method)
  • Highlight your current playback device and select the Properties button.
  • Select the Advanced tab on the resulting window.
  • Under the heading ,"Exclusive Mode", ensure that both checkboxes are unchecked. Really, you can deselect the first checkbox and it will gray out the second for you.


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